The Safeside Chimney Way
Safeside`s Customer Guarantee:
• Honest upfront pricing – you’ll always know the price before we start the job.
• Honest Advertising – No bait and switch here.
• Knowledgeable and Trustworthy Professionals – We wouldn’t send anyone to your home that we wouldn’t trust in ours.
• We leave no mess to your home.
• Satisfaction Guaranteed – or we will reservice until you are satisfied. (full details upon request)
• We promise honest and objective evaluations of your chimney projects. The chimney will tell us what it needs or doesn’t need.
Safeside Chimney promises customer satisfaction.
Should any questions arise before or after the job you may contact any member of our management team who are assembled to serve you.
Dale LaChapelle – Client Services Manager
Eric Acuna – Operations Manager
Julius Skindaras – Installations Manager
Gail Izzo – Office Manager
Kevin Beary – Vice President
Kyle Guthy – President
Call us at 1-860-296-2320 8am-8pm with any questions.
What Do Our Customers Say?
We believe our work speaks for itself—but it’s our customers’ voices that really matter. Over the years, we’ve welcomed feedback from hundreds of clients across Connecticut, and the overwhelming majority have rated us positively.
The Big Picture
- Most customers are satisfied: About 7 out of 10 reviews are five stars, with many homeowners mentioning our professionalism, efficiency, and clear communication.
- Room for improvement: As with any service business, we’ve received some critical feedback as well. A small percentage felt expectations weren’t fully met—often related to communication, permit nuances, or pricing concerns.
- Consistency: Many clients have returned to us year after year, or referred us to friends and neighbors, which says more than any star rating.
What People Appreciate Most
- Technicians who take time to explain repairs and answer questions.
- Job sites left clean—no soot or debris left behind.
- Upfront pricing and honest assessments—no unexpected surprises.
- Thorough inspections, with extra attention to safety and code compliance.
- Prompt, friendly service and follow-through on warranties.
Where We’re Continually Improving
- Smoother appointment scheduling during peak seasons.
- Clearer communication around local permit processes and what’s included.
- Making sure every promise—from timely arrival to post-job follow-up—is fulfilled.
As always, your feedback helps us grow—and ensures we deliver on the Safeside promise you expect.
What to Expect During Your Chimney Inspection
We understand that clarity and transparency are essential, so here’s how our chimney inspection process works from start to finish:
- Clear, Upfront Inspection Pricing
Our pricing for a standard chimney inspection is always explained before we begin. No surprises—just straightforward rates, and we’ll even apply the inspection fee toward any repair work performed the same day. - Certified, Trustworthy Professionals Onsite
Our technicians are certified by the Chimney Safety Institute of America (CSIA). That means experienced professionals will be at your home—people we’d feel comfortable having in our own. - Thorough Visual Inspection and Digital Documentation
While cleaning, our team performs a Level 1 visual inspection to assess the overall condition of your chimney. To ensure you fully understand any issues we find, we take clear digital photos of any areas of concern and walk you through what we discover. - Honest, Objective Recommendations—No Bait and Switch
Once the inspection is complete, we’ll go over the findings with you, explain what (if anything) needs attention, and discuss options for repairs. Our goal is to help you make informed decisions, never to upsell unnecessary services. - Flexible Cleaning Methods and Fair Pricing
We keep up with advanced cleaning techniques and equipment—whether from the top or the bottom, so long as the job is done right. Our pricing typically matches what you’ll find with other reputable local companies. Some companies may use alternative tools, such as upward spiraling brushes, and we’re happy to discuss our methods with you. - Repairs and Warranty Options
Should any repairs be needed, in many cases we can make fixes on the same day, and our work comes with industry-leading warranty options for your peace of mind.
Our promise is to keep the process simple, thorough, and honest—leaving your home clean and your chimney safe.
Lifelong Happy Clients
It is our intent to create a happy lifelong loyal client who shares their experience with their friends and family for mutual benefit.
We will do this by :
• We will serve you honestly, ethically, competently and objectively.
• We stand by the work we perform. We will not compromise the integrity of our profession.
• We will always maintain a professional attitude of proper behavior toward you.
• We will perform our duties with the respect and kindness you and your home expect and deserve.
If we ever fall short of the above please contact me, Kevin Beary, Vice President and I will do what is necessary to make things right.
Safeside Chimney and Duct Cleaning has been an accredited business with the better business bureau for over a dozen years. BBB Accreditation is an honor – and not every company is eligible. BBB Accredited Businesses meet BBB Standards For Trust and Integrity. Safeside Chimney and Duct Cleaning believes in the same principles
Should you have any questions about your service, before or after the job, our team is just a call away. Our office is open from 8am to 8pm every day, and we also offer a 24-hour voicemail system that we check daily—so you’re never left waiting for answers. Your peace of mind is as important to us as your chimney’s safety.
